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FAQ

WHAT IS YOUR RETURN POLICY?

We know many travel plans are uncertain right now due to COVID-19, so have extended our return policy to allow for full refunds (excluding shipping cost) on any items returned to us within 90 days of purchase.

Please note, all items must be unopened, unused and undamaged products to receive a refund and buyer responsible for return shipping. Original shipping fee can not be refunded.

Please visit our Returns Page to start your return. 

HOW LONG WILL IT TAKE TO RECEIVE MY ITEMS?

Yay! We're thrilled you've found some items you like in the shop.

In stock items ship within 1-3 business days and take an additional 2-10 days for shipping depending on the service you select at checkout. To ensure delivery by the date needed, we suggest allowing at least 5-10 business days for shipping to best ensure your order arrives in time for your party.

After your order is placed, keep an eye on your inbox as you will receive notifications when your order has shipped, is out for delivery, and has been delivered.

IMPORTANT NOTE: Due to the COVID-19 pandemic, packages may experience delays. Please upgrade to expedited shipping if your shipment is time-sensitive to best ensure delivery by the date needed.

WHERE IS MY PACKAGE? 

We're so happy you decided to party with us! We work hard to get all orders processed and shipped within 1-3 business days. Once your package is on its way, emails with shipment and tracking information are sent to the email address you used at checkout. Orders then typically take an additional 2-10 days depending on the shipping service you selected at checkout. If you can't find the email with tracking, please contact us and we'll forward it your way.

If the package is delayed or lost, please contact UPS or USPS for more information. 

Note that we cannot assume responsibility for delayed and/or lost parcels. If the package has been lost by the shipping carrier, it is their responsibility to refund the customer.  Additionally, we are not able to issue refunds when proof of delivery is provided. 

DO YOU SHIP INTERNATIONALLY?

At the moment, we are currently only offering international shipping to Mexico and Canada via USPS. You will be able to see shipping rates and estimated transit time at checkout, however, note that some shipments may take as long as 6 - 8 weeks for delivery because of customs delays. We highly recommend upgrading to priority shipping as this option provides better tracking and faster shipping time. In addition, certain countries may charge additional custom or duty fees when your order arrives, so please research this before buying. 

We cannot promise or guarantee delivery dates for shipments. If your package arrives late and you would like to return it, the buyer is responsible for the return shipping cost and the original shipping fee cannot be refunded. 

WHOOPS! I PLACED THE WRONG ORDER. CAN I CANCEL IT?

Your order officially begins "processing" immediately after placing the order. Cancellations, order changes, or corrections cannot be guaranteed once an order has been submitted. Please contact us immediately at info@shopstagandhen.com if you wish to cancel or make any changes.

I AM INTERESTED IN OFFERING YOUR PRODUCTS ON MY WEBSITE OR IN MY STORE. DO YOU OFFER WHOLESALE?

We are so happy you like our products! At this time, Stag & Hen does not authorize third-parties to resell our products and anyone doing so without our explicit or stated permission is in violation of our terms and conditions. If you would like to let you know if/when our products do become available for wholesale, please give us a shout at partners@shopstagandhen.com. 

DO YOU SELL SVGS OR THE ARTWORK FOR YOUR DESIGNS?

Thanks for asking! No. We do not sell our artwork or designs or allow third-parties to recreate our designs in any way without prior permission. Our artwork is 100% original and copyrighted. We never copy or imitate other's designs and ask that you show us the same respect. Please do not reproduce our artwork.

HOW CAN I CONTACT YOU?

Need to get in touch with us directly? Give us a shout at info@shopstagandhen.com. Someone will get back to you within 48 hours. 

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