FAQ

WHEN WILL I RECEIVE MY ITEMS?

Yay! We are thrilled you've found something you like! We process orders as quickly as possible. In stock items ship within 2 business days and then take an additional 3 - 5 days for shipping, depending on which service you choose. Keep an eye on your inbox as you will receive notifications when your order has shipped, is out for delivery, and has been delivered.  

WHAT IS YOUR RETURN POLICY?

We sure hope you don't need a refund, but know from time to time it happens. We give full refunds for any unopened, unused and undamaged products as long as the items are received within 30 days of purchase date. Buyer is responsible for return shipping rate and original shipping fee can not be refunded. Please contact us at info@shopstagandhen.com to process your return. 

WHERE IS MY PACKAGE? 

We're so happy you decided to party with us! We work hard to get all orders processed and shipped within 2 business days. Once your package is on its way, emails with shipment and tracking information are sent to the email address you used at checkout. Orders then typically take 3 - 5 days to arrive via USPS. If you can't find the email with tracking, please contact us and we'll forward it your way. If the package is delayed or lost - please contact USPS for more information. Note that we cannot assume responsibility for lost parcels; refunds are not issued when proof of delivery is provided. 

WHOOPS! I PLACED THE WRONG ORDER. CAN I CANCEL IT?

Your order officially begins "processing" immediately after placing the order. Cancellations, order changes, or corrections cannot be guaranteed once an order has been submitted. Please contact us immediately at info@shopstagandhen.com if you wish to cancel or make any changes.

DO YOU SHIP INTERNATIONALLY?

Absolutely! We ship internationally via USPS. You will be able to see shipping rates at checkout. 

HOW CAN I CONTACT YOU?

Need to get in touch with us directly? Give us a shout at info@shopstagandhen.com. Someone will get back to you within 48 hours. 

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