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FAQ (NEW)

SHIPPING

How long will it take to receive my items? 

Orders placed with standard shipping are guaranteed to ship within 1-3 business days, however most orders ship on the next business day. It then takes an additional 2-10 days for delivery depending on the shipping method selected at checkout and your proximity to our headquarters in Dallas, TX. 

To best ensure delivery by the date needed, we suggest placing your order at least 5-10 business days prior to the date needed. If you need your order urgently, we offer expedited shipping options at checkout including UPS 2nd Day Air and UPS Next Day Air.

What shipping methods do you offer? 

We offer the following shipping methods for domestic orders. Shipping cost is calculated based on package weight and destination and will be displayed at checkout prior to payment.

- USPS First Class Mail: 5-10 business days

- USPS Priority: 3-7 business days

- UPS Ground: 2-6 day business days

- UPS 2nd Day Air: 2-4 business days

- UPS Next Day Air: 1-2 business days 

NOTE: We cannot promise or guarantee delivery dates for shipments and are not able to refund original shipping fees paid if the order does not arrive in the estimated delivery window. 

Do you guarantee delivery dates? 

Unfortunately we are not able to guarantee delivery by a specific date as we have no control over packages after we hand them over to the shipping carrier. Please note that shipping fees cannot be refunded if your order does not arrive in the estimated delivery window. Thank you for understanding! 

How do I track my package? 

After placing your order, you will receive an email notification when your order has shipped with a tracking number. If you can't find the email with your tracking number, please contact us at info@shopstagandhen.com and we'll forward it your way.

I am local to Dallas. Can I pick up my order? 

Unfortunately we are not able to accommodate customer pick ups at this time. 

Do you offer free shipping? 

Yes! We provide free standard shipping on domestic (USA) orders over $100. Orders must be $100 or more after discounts and before shipping fees are applied to qualify. 

Do you ship internationally? 

Currently, we only offer international shipping to Mexico and Canada via USPS. 

You will be able to see shipping rates and estimated transit time at checkout, however, note that some shipments may take as long as 6 - 8 weeks for delivery due to customs delays. We highly recommend upgrading to priority shipping as this option provides better tracking and faster shipping time. In addition, certain countries may charge additional custom or duty fees when your order arrives, so please research this before buying. 

NOTE: We cannot promise or guarantee delivery dates for shipments. If your package arrives after the date needed and you would like to return it, the customer is responsible for the return shipping cost and the original shipping fee cannot be refunded.   

Shipping questions

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Frequently asked question

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Frequently asked question

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Returns questions

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Frequently asked question

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Frequently asked question

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